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TechShield warranty services protect your investments – in a big way. While most manufacturers offer generous warranties on their
equipment, the average turnaround time is 30 days. This is an unacceptable
delay for a company that relies on its conferencing solutions! So TechShield
changes the paradigm. TechShield offers customers programs with overnight,
next-business-day advance replacement for all covered equipment with no
interruption in your service. Customers choose TechShield for:
– Exceptional training and expertise
– Minimal customer downtime with special programs
that ensure replacements that reach you in one business day
– Unlimited phone support programs
– No-cost upgrades and enhancements
– 24-hour test facility to check your video conference
connection anytime, anywhere
– Continuous training classes
– Trade-in program for investment protection
TechShield Platinum Service
Customers using TechShield next-day replacement programs can add further levels
of support to meet their needs. TechShield On-Site guarantees a certified
technician will be on-site the next business day to replace old equipment and
get the replacement systems up and running. Platinum Services offers customers:
– An assigned Enterprise Support Manager (ESM)
to ensure ongoing oversight of your installation
– Hardware and software version control
– Periodic status meetings
– An assigned Enterprise Support Engineer
In addition, GBH customers receive comprehensive on-site training.
